Welcome to our Workshop! CTcuttingboard is the online presence for The Shade Tree, LLC, a fine woodworking shop in Connecticut. We're very happy you've taken an interest in our work and we offer these policies to make sure you have a positive experience with our shop.
We accept Etsy direct payments (most major credit cards). Once payment has been made, your item will usually ship within 1-2 business days. Online orders cannot be cancelled once placed.
Buyers in CT will be charged sales tax of 6.35% at the time of order. Sales tax applies to the product plus the shipping amount.
CTcuttingboard ships all products via UPS ground service. Shipping insurance is included in the shipping costs. The buyer will receive an email confirmation at the time of shipping as well as notification of delivery.
If you are not satisfied with your purchase, we will accept unused items for up to 30 days after the purchase date. Please contact us first so we can arrange for a pre-paid UPS pickup to return the package to our shop. Please package your return item in its original shipping box with sufficient packing materials to protect it during shipping. Once we receive your return, we will refund your purchase price. We will also pay the cost of the return shipping, minus a $10 restocking charge. The buyer is responsible for the initial shipping cost.
If your purchase is damaged during shipping, please let us know right away so we can initiate an insurance claim with UPS. We will then instruct you further on what to do with the damaged item(s).
We welcome custom orders for variations on size, color or woods other than listed on our Etsy site. Send an Etsy convo with a description of what you have in mind and we can set up a special order for you.